<- All work
Case study2024
Monte Vista Water District
Setting up a new water service without the headache.
UX/UI design
Overview
A redesigned flow that helps homeowners set up a new water service - turning a confusing, form-heavy process into clear, guided steps.
The problem
New residents struggled to figure out how to start service: unclear requirements, dense forms, and no sense of progress.
Approach
- 01Researched the steps and the documents homeowners actually need.
- 02Broke the process into guided, low-anxiety steps with clear progress.
- 03Prototyped and tested the flow in Figma.
Outcomes
- A clear, guided setup flow.
- A reusable pattern for civic/utility onboarding.
Stack
FigmaUser researchPrototyping